26 August 2014
Since late 2012,
mobile network operator Cell C has partnered with Jasco, using the CommProve
solution to deliver real-time network monitoring, diagnostics and optimisation
within their core network. This solution enabled the operator to become more
proactive in response to network issues and deliver improved service to its
customers. On the back of the success of this solution, Cell C has now expanded
the solution out into the first link of the access network on several of its
network controllers. The solution will now incorporate the same level of
monitoring and optimisation within both the core and access networks at Cell C.
original solution, Cell C was only able to gain a view of what was happening
within their core setup. By branching the CommProve solution out into the
access network, these benefits can now be taken closer to customers. Cell C
will now be able to drill down deeper into any problems that occur for a more
granular view of issues on the network,” says Dale Engelbrecht, Key Account
Manager, Jasco Carrier Solutions.
CommProve (www.commprove.com) is
a leading provider of network monitoring and business solutions for mobile
networks. The company’s portfolio includes the NetLedge real-time data
acquisition and mediation platform, and the Insight application suite, which
collects and analyses network usage information and integrates it with business
rules and subscriber data. CommProve’s solutions enable operators to maximise
both customer satisfaction and profitability.
solution supplied by Jasco enables Cell C to conduct real-time network
diagnostics and monitoring of traffic, particularly over voice networks, to determine
call quality and call success, the frequency of dropped calls and more. This is
a crucial aspect of effective customer service within the mobile operator
space. By taking the solution into the RNC portion of the network, Cell C has a
broader and more granular view of network issues. Now, if problems on the
network are detected as a result of dropped and poor quality calls, these
issues can be addressed even faster and more accurately than previously. This
is an even more proactive approach that enables issues to be addressed before
customers complain, delivering improved customer service and efficiency.
is a top priority for the company and this extension of the CommProve solution
will make it possible for Cell C to react in real-time to potential problems.
We are pleased to have found a solution that will allow us to proactively
improve the quality our customers experience,” says Cell C CEO Jose Dos Santos.
As with the previous
solution, Jasco will be
supplying a complete, end-to end solution to Cell C. This includes the physical
hardware probes that will be placed at each of the five RNC sites, as well as
software, hardware and software implementation, and a two year support and
About the Jasco Group
end-to-end best-of-breed solutions across the entire ICT value chain. Our
services include solution design, business consulting, project management and logistics
to manage the supply, installation and commissioning of solutions; and
professional services to provide integration and customisation of solutions;
managed services, support and maintenance.
operating divisions, namely Intelligent Technologies, Enterprise, Carriers and
Electrical Manufacturers deliver a range of solutions and services. Intelligent
Technologies delivers broadcast, power, data centres and Property Technology
Management (PTM) solutions as well as Energy Optimisation and Co-location
services, a carrier-neutral co-location
telecommunications hub where the network infrastructure serves multiple service
providers. The Carrier business provides
solutions and components for access and transmission networks as well as
hi-sites. The Enterprise business delivers contact centre solutions, Unified
Communications, Cloud Solutions and security and fire solutions. Electrical
Manufacturers delivers contract manufacturing of white goods.
The Jasco Group
has a national footprint with offices in Gauteng, Western Cape, Free State,
Eastern Cape and Kwa-Zulu Natal. Other than South Africa, the organisation
trade in many sub-Saharan African countries, with a special focus on the
Southern African Development Community (SADC) region.