08 June 2015
Jasco has announced
the latest update to its DataVoice Screen Recording solution, a tool to capture
and record events as they happen on a computer screen. DataVoice Screen
Recording 2.1 incorporates support for multiple screens, increased recording
capacity, support for virtual environments and the latest operating system
alone does not give a complete picture of performance, particularly in a
contact centre environment. DataVoice Screen Recording works in tandem with
voice recording solutions to enable organisations to view a synchronised
recording of events as they happened on the phone and on the agent’s computer
screen. Screen recording can also be used on its own to assess back office
performance and process efficiency, as well as to enforce corporate IT policy.
The latest update to DataVoice Screen Recording incorporates customer-requested
features as well as upgrades in line with changing market requirements,” says Bruce
Winter, Channel Manager – DataVoice at Jasco Enterprise.
With DataVoice Screen
Recording 2.1, up to 16 screens can be recorded simultaneously per workstation.
In addition, increased recording capacity enables up to 300 screens per server,
with the number of simultaneous workstation instances connected to the
Configuration Service increased to 1000 with the same hardware requirements.
This enhancement improves performance while reducing hardware costs and the
number of system components requiring management. Support for virtual
environments is enabled with the introduction of a soft-licensing mechanism.
compatibility enhancements have been introduced to ensure the solution
continues to function with the latest OS releases. DataVoice Screen Recording
V2.1 is compatible with Windows 8 and Windows Server 2012 as host operating
systems, and supports Windows 8 for workstation recording. In addition, V2.1 is
compatible with SQL Server 2008 and 2012 Express and Standard editions, as well
as Business and Enterprise Editions. Support for Windows Terminal Services and
Remote Desktop Services enables centralised software control, reduced cost of hardware
ownership and remote desktop access to servers.
enhancements include the ability to add multiple workstations simultaneously by
importing a text file containing the list of workstation names. This ensures fast
and accurate addition of workstations especially during the initial system
deployment phase, when it is necessary to configure all the workstations
rapidly in order to achieve system readiness.
A new monitoring tool
is also included to enable users to view critical error events as well as the
recording history of workstations. Events are stored in a SQL database by a
dedicated monitoring service, and extracted for interpretation and report
generation by an installable Graphical User Interface (GUI) application. This
feature enables users to easily view basic statistics per workstation such as
last recording time, recording time per day, session time per day and more, as
well as critical error events during the selected period.
“Feedback from our
customers allows us to continually develop and improve the DataVoice Screen
Recording solution, ensuring it remains relevant in a changing market with
improved usability and added functionality. In addition, maintaining operating
system compatibility is essential to the on-going maintenance and usability of
the system. The launch of DataVoice Screen Recording 2.1 will offer numerous
benefits to our customers,” Winter concludes.