16 May 2014
Jasco has
announced the availability of the latest update to the DataVoice Libra Voice
Recorder solution, a full-featured enterprise-class voice recording, storage
and retrieval solution that scales seamlessly for any size of business, from
Small to Medium Enterprise (SME) to large corporates. Libra v8.0 offers a
number of new features, including increased IP recording capability, encrypted
recording, storage and restoration, and age-based management of recordings on
disk storage volumes. Compatibility has also been added for the latest
Microsoft operating systems and database managements systems, including Windows
8, Windows Server 2012 and SQL Server 2012, along with general enhancements to
improve the user experience.
In Libra v8.0,
the IP recording capacity of the Libra Recorder has been increased to support
up to 1500 concurrent full-duplex VoIP calls on a single recording server. For
customers, this means fewer system components are needed to support large
volumes of calls, reducing management and hardware costs. The saving in
hardware costs can be utilised to deploy a fully redundant solution. Encryption
capabilities offer enhanced data security, with optional additional Payment
Card Industry Data Security Standard (PCI-DSS) compliance if required. In
addition, age-based management of recordings kept on disk storage ensures that
recordings older than the configured maximum age are deleted automatically,
based on organisational retention policies. This enhances the retention
management of recordings, which in turn assists with compliance to PCI-DSS
standards as well as the requirements of the Protection of Personal Information
(PoPI) Act.
“With this
release, Jasco continues to strengthen the DataVoice offering, which has been
delivering reliable, feature-rich voice recording systems to customers across
the globe for more than two decades. We are catering to the changing needs of
our market with additional features and enhancements that increase the value of
the solution for our users,” says Paul McKibbin, Managing Director at Jasco
Networks.
Enterprise
strength security is at the heart of the Libra solution. Any recording
tampering can be easily detected, ensuring the use of recordings as evidence in
a court of law. The Libra recorder also requires authentication to access data,
and encrypts the transmission of data during playback, ensuring data security.
The Libra Voice
Recorder solution assists organisations to meet the requirements of a number of
compliance regulations, including the Financial Intelligence Centre Act (FICA),
the Regulation of Interception of Communications and Provision of
Communication-Related Information Act (RICA), the National Credit Act (NCA),
the Consumer Protection Act (CPA), PoPi, PCI-DSS and more. It also aids in
mitigating risk, preventing fraud and facilitating more effective dispute
resolution, making it the ideal solution for financial institutions, public
safety and emergency response centres, transportation, travel and air traffic
control operations, consultation service providers, healthcare and government.
The Libra Voice
Recorder solution also offers seamless integration with DataVoice Screen
Recording and Quality Management solutions, helping to extend the solution beyond
compliance into a driver of value within an organisation. Process and Quality
Management solutions help organisations to improve agent efficiency, customer
service and customer retention, assisting with gaining a competitive edge. By
using the Libra solution in conjunction with these tools, organisations are
able to not only limit liability and risk as a result of ensuring compliance,
but also improve people and process efficiency to boost profits.
“Jasco is
dedicated to delivering the most relevant solutions to our customers, and
updating our products according to changing market requirements is critical in
meeting this need. In addition to this update to the Libra product solution, we
have also implemented a new helpdesk number and a dedicated sales team, to
ensure that our customers receive the best possible service and support,” McKibbin
adds.