CUSTOMER RELATIONSHIP MANAGEMENT
Serve your customers better by knowing them better.
Stand out from your competitors with our class-leading Cloud customer service and sales systems.
Our CRM solutions allow your contact centre agents to meet customers where they are - with ongoing conversations via email, livechat, social media, messaging and voice. Support to your customers anytime and anywhere.
services
&elements
With the right balance of features and simplicity, our integrated CRM systems align your teams and technology around what matters most to your customers.
Let your customer experience shine with Artificial Intelligence automation and self-service, backed up by agents that have knowledge at their fingertips.
Email Tracking & Notifications
Ticketing
System
Click to Call Auto Dialer
Reporting & Analytics
Messaging & Live Chat
Pipeline Management
Self-Service Portal
Social Media Integration
benefits
Save Time with Automation
Handle routine customer queries with AI-powered self-service, leaving complex tasks to the experienced agents.
Increase productivity
with Automation
Handle routine customer queries with AI-powered self-service, leaving complex tasks to the experienced agents.
Detailed repoting allows you to manage the performance of all aspects of your customer experience journey.
Excel in Customer Experience by delivering a personalised interaction for the customer based on the knowledge you have about them.
Keep centralised, tight control of all the customer data and ensure the highest levels of compliance to regulations.
Gain Full Visibility of Team Performance
Detailed reporting allows you to manage the performance of all aspects of your customer experience journey.
Gain Full Visibility of Team Performances
Personalisation
Excel in Customer Experience by delivering a personalised interaction for the customer based on the knowledge you have about them.
Increase Customer Satisfaction
Secure Private Data
Keep centralised, tight control of all the customer data and ensure the highest levels of compliance to regulations.
Secure Private Data
Complimentary Services
Contact Centre
Unified Communication
Workforce Management
Power
