WORKFORCE
MANAGEMENT
Great business is empowered by great people.
Your contact centre agents are your biggest asset - and also the most expensive.
Increase the productivity and satisfaction of your agents through effective scheduling, forecasting, flexibility and reporting.
We offer a range of WFM solutions for your contact centre, from leading companies like Verint, Five9 & Puzzel with advanced solutions tools for your business needs.
services
&elements
Customers demand you make it easy and convenient to engage with them. On the other hand, agents demand flexible schedules, meaningful tasks and remote working opportunities.
Workforce Management Solutions gives you the flexibility, ease and empowerment to meet agent demands, while improving customer experience and operational efficiency.
Time Tracking
Scheduling
Forecasting
Shift Bidding
Flexible
Productivity
Efficiency
Real-Time Adherence
Capacity Planning
Assigning the right people, with the right skills, at the right time.
Productivity
Assigning the right people, with the right skills, at the right time.
Productivity
benefits
Base forecasts on historical trends captured directly from your contact centre.
Schedule your agents to be in the best place possible to achieve the highest service levels for your customers.
Automating employee time and managing workforce utilisation helps schedule more effectively and adjust staffing levels as conditions demand.
Cost Reductions
Automating employee time and managing workforce utilisation helps schedule more effectively and adjust staffing levels as conditions demand.
Cost Reductions
Performance Management
Understand what motivates your employees. Retain talent by keeping your employees feeling fulfilled and engaged.
Performance Management
Understand what motivates your employees. Retain talent by keeping your employees feeling fulfilled and engage.
Gain immediate insight into agent performance to support real-time decision making.
Accurate Forecasting
Base forecasts on historical trends captured directly from your contact centre.
Accurate Forecasting
Optimised Scheduling
Ensure optimal staffing levels in your contact centre to maintain the SLA parameters you require.
Optimised Scheduling
Real-Time Adherence
Gain immediate insight into agent performance to support real-time decision making.
Real-Time Adherence
Complimentary Services
Contact Centre
Unified Communication
CRM
Power
